1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, physical address, and other identifiers provided by you.
• Technical Information: IP address, device information, browser type, and usage data collected through cookies and similar technologies.
• User-Generated Content: Information you voluntarily provide when using our services, such as messages, feedback, or other content.
• Payment Information: If applicable, payment details for transactions, which are processed securely by third-party payment processors.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our services.
• To communicate with you, including responding to inquiries and sending updates.
• To process transactions and manage accounts.
• To comply with legal obligations and enforce our terms and conditions.
• To protect the security and integrity of our services and prevent fraud.

3. User Consent and Choice

By using our services, you consent to the collection and use of your information as outlined in this Privacy Policy. You have the right to:

• Withdraw consent at any time, subject to legal or contractual restrictions.
• Access, correct, or delete your personal information held by us.
• Opt out of receiving marketing communications.

If you choose not to provide certain information, some features of our services may not be available to you.

4. Disclosure of Information

We may disclose your information in the following circumstances:

• To third-party service providers who assist us in delivering our services (e.g., hosting, payment processing, analytics).
• To comply with legal obligations, such as responding to court orders or government requests.
• To protect our rights, property, or safety, or that of our users or the public.
• In connection with a business transaction, such as a merger, acquisition, or sale of assets.

We will never sell your personal information to third parties for marketing purposes.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption of sensitive data.
• Regular security assessments and updates.
• Access controls and employee training.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Breaches

In the event of a data breach that compromises your personal information, we will:

• Notify you and the relevant authorities as required by law.
• Take immediate steps to mitigate the breach and prevent further unauthorized access.
• Provide guidance on steps you can take to protect yourself.

7. Retention of Information

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. International Transfers

If we transfer your information outside New Zealand, we will ensure that appropriate safeguards are in place to protect your information in accordance with New Zealand privacy laws.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Your continued use of our services after changes are made constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Virtual Lobby Technology Limited
Email: help@vlobby.co.nz
Phone:
Address: Britomart, Auckland, New Zealand

12. Complaints

If you believe we have breached your privacy rights, you may lodge a complaint with:

• Virtual Lobby Technology Limited using the contact details above.
• The Office of the Privacy Commissioner of New Zealand at https://www.privacy.org.nz.